PolÃtica de envio
Shipping Policy
Thank you for visiting and shopping with Fauna Arts.
Each Fauna Arts piece is carefully prepared and packed in order to arrive safely.
Order processing
Orders are typically processed within 4-10 business days.
Because each Fauna Arts sculpture is individually finished and prepared for shipment, some pieces may require additional touch-ups or repainting before dispatch.
Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information.
Shipping destinations
Fauna Arts ships from Israel to selected destinations worldwide.
Current shipping availability depends on the destination country and the international services available from Israel at the time of purchase. The countries and shipping methods currently available for your order will be shown at checkout.
We ship to a range of destinations across Europe, North America, Asia, Oceania and selected countries in Latin America, including Mexico where service is available.
If your country does not appear as an available destination at checkout, please contact us at faunaartsss@gmail.com. In some cases, we may be able to arrange shipping separately depending on current postal availability.
Shipping times
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Estimated delivery times vary depending on the destination and shipping service.
International delivery times may vary due to customs processing, local postal services, weather conditions, or other factors beyond our control.
Delivery estimates are not guaranteed.
Shipping costs
Shipping costs are calculated at checkout based on the destination country, package weight, and the shipping service selected by the customer.
Where available, customers may choose between different international shipping options, such as ECO POST and EMS. ECO POST generally offers a more economical tracked shipping option, while EMS is typically faster and may cost more.
The shipping options available vary by destination, and not all services are available to every country.
Any applicable shipping charge will be shown at checkout before payment is completed.
Original shipping charges are non-refundable.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer.
Fauna Arts is not responsible for delays caused by customs.
Shipping options and tracking
Where available, customers may choose between ECO POST and EMS shipping at checkout.
ECO POST is a tracked international shipping service and generally offers a more economical option. Tracking updates typically include departure from Israel, arrival in the destination country, attempted delivery and final delivery.
EMS is a premium express shipping option available to many destinations. It generally receives priority handling and may offer faster delivery and more comprehensive tracking.
Available shipping methods depend on the destination country, package weight, declared value and current Israel Post service availability. In some cases, only one shipping method may be available.
Shipping rates are calculated according to the selected service and destination.
Once your order has been shipped, you will receive a tracking number by email.
For higher-value artworks, we may require or recommend EMS or an insured shipping service in order to provide appropriate tracking and coverage.
Lost, delayed, or damaged shipments
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible at faunaartsss@gmail.com.
If an item arrives damaged, please keep the packaging and send clear photographs of both the item and the packaging so we can review the issue and help find an appropriate solution.
Fauna Arts is not responsible for delays, losses, or delivery issues caused by the shipping carrier, customs, or circumstances beyond our control, but we will do our best to assist where possible.
Returns related to shipping
If you would like to return an eligible item, please refer to our Return and Refund Policy.
Customers are responsible for arranging and paying for return shipping.
Contact
If you have any questions about shipping, please contact us at:
Fauna Arts
faunaartsss@gmail.com